O n a cold evening in January 1993, wearing union negotiators returned to their second-floor office across from Harvard Yard and uncorked three bottles of champagne. they had just negotiated a new contract covering some 3,500 non-teaching Harvard Clerical and Technical Workers (HUCTW) began an impromptu briefing on the settlement: pay raises averaging 15.5 percent over three years and a novel provision that virtually guarantees job security. Though pleased with the contrac terms, Rondeau was still angry at Harvard management. the talks had dragged on six months beyond the expiration of the previous contract, delaying the first year's salary increase. "The most important thing you have to remember," she told some 20 HUCTW staff members and activists, "is where it [the settlement] comes from"--not from "the stuff that goes on in those . . . rooms," she said, gesturing with some disdain toward the building where the talks had taken place. "It comes from organizing. It comes from being in...