Now this is smart customer relations strategy. Jet Blue just sent out an e-mail apologizing for all of the holdups, delays, inconveniences, and cancellations of the last week. And now I think I'm more enamored with the company, not less. You rarely see a major corporation this contrite, which is odd, because it seems like very savvy PR. Full letter below the fold. I sure wonder what Marty will say about this...
