The Fed’s Foreclosure-Relief Fail

AP Photo/Don Ryan

Like far too many Americans, Debbie Marler of South Point, Ohio has her own foreclosure horror story. It involves one house, seven fraudulent mortgage assignments, three foreclosures, as many states, and five years. It ruined her career prospects, threatened her retirement security, and turned her life into what she calls “a living nightmare.”

This week, Debbie walked to her mailbox and found what the federal government considers appropriate compensation for this odyssey of suffering at the hands of JPMorgan Chase, the nation’s largest bank.

A check for $800.

“I was speechless, just a complete shock,” Debbie said. “That doesn’t even pay for the damn U-Haul from when I moved out of the house in the first place.”

The money is a product of the Independent Foreclosure Reviews, part of an enforcement action against 14 banks for crimes committed in the foreclosure process. The IFRs, shepherded by the Office of the Comptroller of the Currency (OCC) and the Federal Reserve, were supposed to give anyone in foreclosure during 2009 or 2010—a total of 4.2 million borrowers—the chance to have their case investigated by an independent reviewer, and to be compensated if the review revealed harm. But the OCC and the Fed found the program so flawed and mismanaged that they cancelled the reviews early this year and instead ordered the banks to pay $3.6 billion to all 4.2 million borrowers, whether they were harmed or not. The banks, not the regulators, determined how much cash each borrower would ultimately receive; the overwhelming majority received less than $1,000. Despite the paltry payouts, the meager data we have on the reviews shows that as many as 30 percent of all borrowers covered potentially suffered serious harm that led to the improper loss of their home. That matches up with Debbie’s story.

In 2008, Debbie was living with her husband in Greenville, South Carolina, working (ironically) as a real-estate agent. “You could see this coming, with all those mortgages sold to whoever came through the door,” Debbie recalled. With the real-estate market drying up after the collapse of the housing bubble, the family suffered a decline in income, as well as some unexpected medical bills. They could no longer afford their mortgage, and in May of that year, Chase Home Finance served them with a notice of foreclosure. Debbie and the bank worked out a six-month forbearance agreement, temporarily freeing the family from payments until they got back on their feet. But a month into the deal, tragedy struck, as Debbie’s husband died.

Debbie managed to secure the $6,000 that would make her current on the loan. But Chase claimed that the investor who owned her loan—the mortgage giant Fannie Mae—would not accept that arrangement and instead demanded $12,000 up-front to avoid foreclosure. Debbie didn’t have that. So in November 2008, she said, “Two big guys came to the door, said I had to be out in 10 days. I rented a truck and left the house.” A few months later, South Carolina issued a moratorium on foreclosures for properties owned by Fannie Mae. But it was too late for Debbie.

Debbie landed hundreds of miles away in West Virginia, where her daughter lived. She set up shop in her daughter’s basement, where she would stay for the next two years. The only solace was that the misery and uncertainty of foreclosure was complete; Chase had advertised the house for sale. Debbie’s credit score took a big hit, but she could try to pick up the pieces and move on.

But in September 2009, Chase suddenly dismissed the foreclosure, returning the property title to Debbie’s name. “I got a call from Chase asking me if I’d like to do a modification. I said, you must have me in the wrong pile. How can I get a modification if I’ve been foreclosed?”

It’s actually a depressingly common occurrence, known colloquially as “zombie title.” Banks regularly stop foreclosures when they determine it not worth their while to take possession of the home. The title then reverts to the previous owners, who find themselves legally liable for maintenance costs, property taxes, and any fees associated with the delinquent mortgage. Debbie now owed hundreds of thousands of dollars on a mortgage to an abandoned home.

In 2010, a Chase employee trundled out to West Virginia and served Debbie with another foreclosure notice; she hadn’t made any payments on her former home. Debbie investigated the maze of mortgage documents, and found that all the assignments of mortgage on the property were autographed by known robo-signers, who had no underlying knowledge of the mortgage. The documents were invalid in the eyes of a court, likely another reason why the foreclosure was never completed.

Chase told Debbie that in order to qualify for a “deed-in-lieu” foreclosure, which would voluntarily transfer ownership to the bank and satisfy the mortgage, she would have to fill out modification paperwork. The bank lost her paperwork five or six times, and then in May 2011, Chase dismissed the foreclosure again. In October of that year, Fannie Mae, serving as owner, filed for foreclosure number three, and this time, they sought a deficiency judgment, going after Debbie for any outstanding balance on her mortgage not covered after the foreclosure sale. “I paid $165,000 for the house, it was empty for three years, full of mold, appraised at $50,000. There was no way I could come up with the money to make up the difference,” Debbie said.

Now living in Ohio, Debbie dipped into her retirement account to pay a lawyer $7,500 to fight the deficiency judgment. The lawyer won the case, arguing that Fannie lost its right to seek deficiency judgment after the two prior foreclosures. But the judge did not award Debbie legal fees; she was still out $7,500. The foreclosure finally went through in January 2013, nearly five years after the initial notice.

Debbie submitted her case for the Independent Foreclosure Review before the program was scrapped. But she cannot figure out why she ultimately received only $800. Based on the payment agreement details, borrowers who requested a review would get $800 if they submitted a modification request, but never received a decision from the bank. That’s not what happened to Debbie at all; she participated in a forbearance plan for several months. In fact, the category of borrowers who met forbearance requirements and were nonetheless put into foreclosure are entitled under the payment plan to $24,000. Debbie expected that amount. There’s no way to check Debbie’s specific foreclosure circumstances, as the reviews have not been released, and regulators allowed banks to determine specific borrower compensation without oversight. Debbie also has no recourse; there is no appeals process for the compensation amount. She could sue JPMorgan Chase for additional restitution, but if she had the kind of money to pursue a lawsuit against a giant bank, she would never have fallen into foreclosure in the first place.

Adequately compensating homeowners was never a goal of the foreclosure reviews. For context, banks paid the third-party consultants who performed the reviews (and according to whistleblowers, helped deliberately minimize evidence of borrower harm) roughly $20,000 a pop, a windfall of $2 billion. Homeowners who suffered the abuse netted less than $1,000 on average. Regulators could not even give Congress an accurate percentage of borrowers harmed by illegal foreclosure processes, calling into question how they arrived at the $3.6 billion compensation figure in the first place.

Meanwhile, Debbie’s career as a realtor imploded when the notice of foreclosure hit the newspapers back in 2008—“my credibility went in the toilet,” she said. The defaulted debt will remain on her credit report for another seven years. Debbie eventually got another job and moved out of her daughter’s basement, but she saw her finances obliterated by this ordeal, along with her faith in the system. “I’ve lost so much patriotism for this country,” Debbie said matter-of-factly. “We’ve seen this man-made, greed-driven collapse of our economy, and then we gave the perpetrators blanket immunity.”

Debbie has plans for the $800, but it’s not for her. Through the Occupy Our Homes network, she learned about a former Atlanta police officer named Jacqueline Baker, currently fighting both foreclosure and bone marrow cancer. After years of staving off eviction by US Bank, Baker secured an agreement to buy back the home at a market rate. But US Bank refuses to finance the loan, leaving Baker, whose foreclosure makes her ineligible to obtain a mortgage, completely stuck. Debbie, who felt a kinship with the story due to medical problems in her own family (her grandson has leukemia), plans to give her $800 check to the Atlanta woman, to go toward a down payment, should Baker secure the financing.

“I don’t want their filthy money,” Debbie said, referring to JPMorgan Chase. “I’d rather take it and give it to someone who’s still fighting, someone who still has some hope.”


Hi Dave,
I just read this article & wanted to share my story. Debbie & I have a lot in common.
In 2009 Wells Fargo stole my home, plain & simple. i lived in a 4 plex building worth almost a million dollars, i lived in the front & rented out the back units, it wasnt only my home it was my job & source of income for over a decade, i was making all my payment in full & on time through HAMP, My payments came out direct debit, i never missed one. they foreclosed on me without even telling me! then they paid each of my renters $5000.00 a piece to move out (Cash for keys program), then they offered me a new loan but since they paid my renters to move out, i couldnt count them as income which disqualified me the new loan they were offering since there was no other income. One of my renters had only lived in my building for 2 months, she was paid $5000.00 to move out, i lost the building, my livelihood, i was evicted and today i get a check for a whopping $500 how is this even remotely close to anything resembling justice?!?!?! It makes me sick to my stomach.

My battle was with wells fargo/freddie mac, for 2 years i felt like i was screaming at the top of my lungs & no one was listening. I was told something different every time I contacted them, asked to resubmit the same ppwk over & over again, yet NOTHING gets done. I put my heart & soul into that building, remodeled every kitchen, every bathroom, every inch of that place all by myself, a decade of blood sweat & tears. I didnt even know my building had been foreclosed on when it happened, they were pulling the money right outta my bank account automatically via direct debit every month, why would i think anything was wrong? My payments were coming out just as we had agreed on (in writing) yet they still foreclosed without even telling me.

It started in 2009, I renegotiated my mortgage loan with Wells Fargo, they put me in their "h.a.m." program, Home Affordable Modification, I have the terms of my new loan in writing from Wells Fargo, and made my new payments in full & on time. In December I noticed that my payment hadnt drafted yet, so I called Wells Fargo to find out why, they said that I was no longer in their HAM program because it was discontinued. (which is wasn't) Wells Fargo then instructed me to fax them my current financial information so that I could be placed in a different program and to follow up in a few weeks. A week later I was visited by a Remax associate. The Remax agent said they were there to see if the property was vacant or occupied and that they were going to sell my property. They informed me that I was the former owner, and my home was foreclosed on Dec 21, 2009. I called Wells Fargo immediately and they advised me that their loan modification dept must not have communicated with their foreclosure dept that I was in a new arrangement, they foreclosed on me without any warning or notice. I wasn't contacted at all, no phone call, mail, or email, NOTHING. I called & wrote letters to everyone under the sun, local politicians, newspapers, tv stations, OCC, FHFA, Housing Authorities, even President Obama. I called Freddie Mac everyday, and eventually I was assigned a customer service representative. (Robert ext 4265, 800.500.0688) I explained to him what was happening, he admitted that it was the fault of the loan servicer and that this was a terrible mistake. He said my payments were sitting in a trust and were never applied to my loan (where this money went i still have no idea, if it wasnt applied to my loan & its just sitting in a trust, shouldn't i get it back?) He said in order to help me, he needed to contact the Loss Mitigation Dept to find out how to rectify the situation. I called Robert several times a day, eventually he stopped answering his phone or returning my calls. I was then assigned a new rep who i called & emailed daily, she always responded and seemed like she wanted to help, but nothing moved forward. One person says 'we want to help you keep your home' and then another person doesn't see any record of the original conversation and promises to get the ball rolling....again....and.....again....and again... It was just more misinformation. I was told something different every time i called in or i was asked to re-fax them paperwork that i already had faxed a million times. Every day i wasnt sure if i'd come home to the locks being changed & all my stuff out on the street or not, it was the most stressful ordeal ive ever gone through. I think the uncertainty made it all the more unbearable. A few weeks went by & I was contacted by the lawyers handling the eviction and they told me they were paying my renters $5000.00 each to move out, and they removed the lock from my security gate, and changed the locks on all my rental units. They had put a for sale sign up in my yard that i pulled down daily, so they put a big sign mounted higher up on the building, so i made my own bigger sign that i put over it, my eviction was on again/off again over & over, they stopped it for the 4th time, and told me it would be rescinded.

In April of 2010 i received this letter "Chris, It has been determined that we will need to proceed with our eviction at this time. The HAMP trial you were on ended. The pre-foreclosure­ mod did not happen because the servicer did not receive the documents they requested." um, you mean the docs I faxed to them a ridiculous amount of times?!? and the HAMP trial didnt end, they screwed up my payments! After all afternoon on the phone with wells, my rep was able to have the eviction stopped (AGAIN) she told me in order to rescind my foreclosure once & for all she said she was going to submit a new loan mod to freddie mac for approval, then she said "Chris I just need you to fax me your proof of income" me, um my main source of income is from my renters that YOU paid to move out. Remember your "cash4keys program" them, "oh yeah. right. hmmm. well without that income we cant submit for a new loan" So i asked if I could start to re-rent the apartments out & get my income back, "no, you cant rent out the apartments because we technically own the building. i'll check with freddie mac & get back to you but it doesnt sound promising." They took my income away from me & then couldnt give me a loan because i had no income. wonderful catch 22.

The bank never rescinded my foreclosure or gave me a new loan. they claim i was never in their HAMP program & that I defaulted on payments (even though I still have proof that that is false) i was evicted out of my home and lost my business. (and didnt get the same $5000 that my renters got) I'm trying to remain positive look forward, I'm glad the worst is behind me, the not knowing day to day if i was going to be evicted or not, the constant back and forth, and wrong information from too many different people who ultimately none of whom know what they are talking about. the stress really got the best of me, it was an up hill battle the entire way. I found this forum which has some good information I was reading some of the other stories, people that are still in their homes have gotten thousands of dollars while people who were actually evicted got $300-500. Its disgustingly mishandled. i want the independent review that was promised to me.

Thanks for reading my story & sharing others
Christopher Cooley
Long Beach, CA

None of this is surprising. Give a man a gun and he can rob a bank. Give a man a bank and he can rob the world. Banks should be owned by the public and operated as financial REFEREES, not players in the game, like the "bank" in the Monopoly game.

The only reason after 2 years I did get a home modification was #1because I contacted the Treasury department and #2 lots of prayers.I prayed to every relative I knew that passed on.


My name is Mara a citizen of USA. i have been scammed by 22 different Internet international lender, they all promise to give me a loan after making me pay several fees which yield nothing and amounted to no positive result. i lost my hard earn money and it was a total of 18930USD. One today as i was browsing through the internet with tears on my eye i came across a testimony of man who was also scammed and eventually got linked to a legit loan company called Competent Loan Company where he finally got his loan, so i decided to contact the same loan company and then told them my story on how i have been scammed by 22 different lenders who did nothing but to course me more pain. I explain to the company by mail and all they told me was to cry no more because i will get my loan in their company and also i have made the right choice of contacting them. i filled the loan application form and proceeded with all what was requested of me and here i am today happy because COMPETENT LOAN COMPANY HAS GIVEN ME A LOAN so i made a vow to my self that i will keep testifying on the internet on how i got my loan. Do you need a loan urgently kindly and quickly contact Competent loan company now for your loan via email:

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